At ZirconChic, we strive to provide a seamless and satisfying online shopping experience for our valued customers. Your trust matters to us, and that is why we ensure a clear, transparent, and customer-friendly Exchange & Refund Policy.

Exchange Within 7 Days

You can request an exchange within 7 days of receiving your order under the following conditions:

• The product is damaged, defective, or faulty upon delivery
• You receive the wrong item or the product does not match the description

We aim to ensure that every customer receives premium-quality women’s fashion clothing without compromise.

How to Request an Exchange

To submit an exchange claim, please follow these steps:

• Send clear photos of the defective or incorrect product to:
  support@zirconchic.com
•  Or contact our customer support team between
  09:00 AM to 06:00 PM (Monday to Friday)
• Please notify us within 3 days of receiving your order
• Once approved, return the product within 7 days

Return shipping charges are the customer’s responsibility.

• Exchange is also possible at our retail store (if applicable) within 7 days.
• No exchange or refund applies to sale/discounted items.
• No exchange or refund during special seasonal or festive campaigns.

Refund Policy

Refunds are generally not offered. However, in special situations such as product unavailability or stock issues, a refund may be processed.

• Shipping and handling charges are non-refundable

• Refund processing may take up to 7 working days

We ensure secure refund handling to maintain maximum customer satisfaction at ZirconChic.

Order Cancellation

You may cancel your order before it is processed or dispatched.
ZirconChic reserves the right to cancel an order due to:

• Out-of-stock items
• Pricing or system errors
• Payment or verification issues

Important Disclaimer

ZirconChic reserves full rights to decline an exchange or claim if:

• The product is damaged by the customer

• Original packaging, labels, price tags, or accessories are missing